Challenges
- Manually processing building permits was tedious and redundant
- The paper filing system made applicant data difficult to access
- Needed streamlined processes to manage its geographically diverse communities
Why
eGovernment
- Met the city’s requirements and budget
- Easily integrates with other solutions the city wants, including a payment portal and digital plan review software
- Enables effective, easy-to-manage development, building, permitting, licensing, code enforcement, zoning, planning, and service request processes
Benefits
- Automation has significantly reduced manual, redundant processes
- Paper filing was eliminated, and digitised data makes applicant information easily available
- Residents and developers can submit applications, drawings, documents, etc., online
"Accela provides a single source of truth. That speaks volumes about transparency and accountability."
Krista Deredin
Plan Examiner, Greater Sudbury
