Retail for SAP Business One eCommerce

Retail for SAP Business One
eCommerce

iVend eCommerce

Overview

Adopt multi-channel and eCommerce capabilities with iVend eCommerce. iVend eCommerce launches your retail store into the world of online shopping, helping you sell more while seamlessly integrating your back office into a single unified system. Improve your bottom line by accelerating sales growth by reaching a whole new audience.

iVend eCommerce is an eCommerce, mCommerce platform allowing retailers to offer their products on the web. With its seamless integration with iVend Retail, shoppers can conduct their business on the web in the same way as is done at the physical store – imparting customers a unified experience – where they have access to all products, images, promotions, & schemes.

24 X7 Shopping, Your Store Never Closes

With iVend eCommerce your store is available and accessible by your customers 24/7; your customers can place orders any time. The website can take orders round the clock hence you never miss a sale and your customers keep shopping at their convenience.

Easier data access for your customers

Online retailers can give their customers access to a great deal of valuable information 24/7. Accessing this information online allows customers to see it when they need it without having to utilized your resources to help them find self-service information. With a full bi-directional integration, the information can include order history, invoice history, shipment tracking, username and password management, and re-order capabilities.

M-commerce capability to shop via mobile devices

Mobility is criitcal with more and more customers armed with a smart mobile device. Your customers are tapping shopping trends via mobile and iVend m-commerce application helps them access to a complete with power to browse, view and buy. It’s like wrapping a store in a tin foil.

Reduction in Order Entry Errors

iVend eCommerce has automated order generation and tracking process which eliminates any manual intervention or re-keying of order data reducing a key source of errors. This leads to decreased employee costs with accurate and streamlined customer (order) information. An integrated web storefront automatically transfers order data to the ERP in the required format with correct information available for processing orders.

Focused approach and efficient resource utilisation

Now your retail workforce can focus on growing the business, increasing sales, and customer relationship building instead of manually re-keying data, chasing order information for customers, or answering questions that could be better answered on the website. With real time data synchronising between the online store and back-end, chances are that you will never encounter incorrect data; helping your achieve better operations management and happier customers.

Ensure Safety & Security of Your Customers & Your Business

iVend eCommerce protects the privacy of online customers and company with SSL encryption for secure ordering and secure checkout. IP Address Tracking & address verification from gateways happenin all orders, keeping the data safe and secure.

Sales, Marketing & Coupons

Sales

  • Related Products (Alternate Products)
  • Upsell products
  • Call to Order (Phone Orders)
  • Product Price can be hidden until product added to cart
  • Product X requires Product Y
  • Multiple UOM (Unit of Measure)
  • Recently viewed products
  • Customers who bought X also bought Y
  • Customer levels (Customer Group) supported

Marketing & Promotions

  • Gift Card Support
    • Email
    • Physical
    • Certificate
  • Gift Registry
  • Period and volume discounts
  • E-Mail Product To A Friend
  • Customers can review & rate products
  • Profanity checking
  • User Polls
  • Gift card recharge by shopper

Coupons

  • Product Specific Coupons (apply to only specified product)
  • Coupon discounts by amount or per cent
  • Coupons can have expiration date.
  • Coupons can be marked as use once per customer, use once by only one customer, use N times, etc.
  • Coupons requires minimum order amount before they are valid

Product Management

  • Categories/Departments/Manufacturers Supported.
  • Supports cross-matrix of products mapping.
  • Paged browsing for categories and sections: Keeps page size small, and optimises user experience.
  • Featured Products
  • Disable buy buttons for specific products
  • Support for three images sizes: icon, medium, large
  • Automatic image scaling
  • Donation Products (e.g. Customer Enters Price)
  • Restrict product quantities to preset values (e.g. 5, 10, 15, 20, 25, etc.)
  • Enforce product minimum order
  • Show inventory availability status on product page to customer
  • Multiple Warehouse Inventory Visibility
  • Recurring products can have varying intervals (days, weeks, months, years)
  • Downloadable products supported with automatic e-mail to customer with download instructions
  • Support for simple products (e.g. a book) or products with attributes
  • Product Descriptions can include HTML formatting
  • Limit orders to quantity on hand inventory, or allow customers to place orders for items out of stock.
  • Category, Department, and Manufacturer “names” can be renamed (e.g. “Baby Toys”, “Puzzles”, “Lego”, whatever you need
  • Attribute Management through Item Matrix Integration
  • Product Image Display by Code, ID or UPC Code
  • Promotional Sale Countdown Timer

Business to Business (B2B)

iVend eCommerce has out-of-the-box B2B feature set with enhanced features such as:

  • Create Shipping tax and Coupon Rules
  • Re-order of Common Items
  • Ability to track shipments and view order history online
  • Purchase orders and MicroPay ease up invoicing process for Bulk buyers
  • Credit limit check
    Customer hierarchy | Quotation to order | Customer hierarchy | Store Credit

Site Management & Customer Service

  • Store Locator
  • UDF Integration
  • Right to Left format support for Arabic language
  • Configure products, prices, taxes, shipping, etc all from the administration site
  • Customer can view Order History
  • Customer one click re-order any prior order
  • Multiple billing/shipping addresses per customer
  • Order options supported
  • General Site Disclaimer Message (Agree Before Entering) supported
  • Can set minimum order product quantities before allowing checkout
  • Recent Products Page
  • Best-Seller Products Page
  • Phone Order Entry Module
  • Friendly error handling
  • Comprehensive administrative reports, including revenue trends & graphs, visitor trends & graphs, customer order percentages, affiliate revenue reports, tax reports, etc.
  • Recurring orders with shopper empowerment
  • Mini-Cart
  • Shopping cart can be told to clear in N days
  • Support for the most common display formats: grid and list
  • Store News Items Supported
  • Shopping cart can persist over visits
  • Order notes can be entered by customer with special instructions
  • Each cart item can also have notes entered by the customer
  • Shopping “cart” can be renamed (e.g. Shopping Bag).
  • Can require customer to agree to Terms and Conditions block (user defined) before proceeding with payment
  • Hide products, categories departments (publish or un-publish capability)
  • Integrated Product Search
  • Advanced Product Search Page (by category, section, manufacturer, price range, SKU, etc)
  • Remember me option for returning users.
  • Order History Pages: Customers can get their prior order histories; check order status, etc. all online.
  • Shopping Cart items can persist over time (even months if desired). Great for return customers, who later wanted to order a product, but forgot which one they wanted.
  • Customer can view all of their prior orders.
  • Administrators can edit customer profiles, delete customers, update their address books, billing information, etc.
  • Administrator can edit/enter service notes visible by customer regarding order status, special notes, etc
  • Report Designer

Shipping

  • Calculate Shipping By:
    • Order Weight
    • Order Total
    • Use Fixed Prices
    • Specify All Orders As Free Shipping
    • Fixed Per Cent of Order Total
    • Fixed Item Shipping Costs (e.g. Shipping Cost By Product)
    • Real Time Shipping Rates
  • Multiple ship-to addresses per order (a customer on one order can ship some items to address A, and other items to address B)
  • Mark Customer Levels/Profiles as free shipping (or tax exempt)
  • Configurable local pickup option that can be restricted by geographic region
  • In Store Pickup
  • Enhanced Order Delivery Management using Order Best Fit, Item Best Fit and Specific Warehouse
  • Refund supported through Store Credit
  • Admin defined shipping methods (e.g. Ground, Next Day, 2nd Day, Priority, etc)
  • Real Time Shipping carriers can vary based on Domestic or International shipping address.
  • Filter Real Time Shipping Rates You Want To Allow
  • Add Shipping & Handling Extra Fee To Orders
  • Shipping Methods Verified Against User Addresses During Checkout (this avoids the ground shipping to Hawaii situations!)
  • Shipping Tracking #’s e-mailed to Customers
  • Support for Downloadable Products
  • Support for “No Shipping Required” Products (e.g. services)
  • Allow “Free shipping over $X” for site
  • Batch Shipping Order Printing/Tracking Integration with UPS WorldShip and FedEx Shipping Mgr.
  • ShipWire Interface Supported
  • Approval based Order Integration

Payment and Checkout

  • Accept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time
  • C.O.D. (Cash on delivery)
  • Purchase Order
  • Request For Quote
  • Backup Gateways – never miss an order due to problems with your gateway! Simply set up an alternate gateway (separate gateway account required) and the site will roll over to that if the primary gateway fails.
  • Gift Cards
  • Pass Book Integration
  • Loyalty Points Redemption
  • Anonymous Checkout
  • “One Page” Checkout
  • MANUAL Gateway (just collects order & payment information for offline processing)
  • Store can be set to authorise only, or auth-capture credit card mode. You can then capture payment at shipment if desired
  • Void & Refund supported
  • Refund supported through store credit
  • Partial Refund and Add-Hoc Charges Supported
  • Mark Transactions As Fraud
  • Ban Fraud Users from Site
  • Support for recurring orders/payments (auto-ship products)
  • Customer can define multiple billing/shipping addresses and select during checkout
  • Support for CV2 (credit card security code) entry and checking (fraud prevention)
  • Credit card numbers never displayed on site, but remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if they choose.
  • Disable storing of credit cards if desire
  • Set a minimum order total threshold for proceed to checkout (e.g. must purchase over $100)

Safety & Security

  • PCI compliance
  • SAP Certified
  • Supports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate.
  • IP Address Tracking: For safety and auditing, IP addresses are logged
  • Require periodic admin password changes
  • Password Salting + Hashing
  • Store Admin can lock out any customer account for security/fraud reasons
  • Access Rights
  • All Password Change Operations Logged
  • RegEx AppConfig control over strength of passwords required for store logins and admin logins
  • Support for dynamic encryption key changes via admin site
  • Comprehensive One Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User
  • Any order can be marked as fraud for later forensics
  • Allow Customers to individually select if they want their credit card information stored (overrides by store admin possible)

Search Engine Optimisation (SEO)

  • URL rewrite rules – easily format your store’s URLs the way you want them to look.
  • EVERY product, category, and department page can have their own custom search engine meta tags (title, keywords, description, no script blocks, etc)…
  • Google Xml Site Maps Supported: a direct Google search engine submission method sanctioned by Google
  • Google Analytics Site Metrics & E-Commerce Tracking Compatible
  • Fully Dynamic
    • Page Titles
    • Site Map (optimised for search engines)
    • Search Engine Meta-Tags
  • Yahoo! Xml Site Maps Supported: a direct Yahoo! search engine submission method sanctioned by Yahoo!
  • Second tree-form dynamic site map (optimised for users)

Payment Gateways Supported

  • 2checkout
  • Authorize.net
  • Bank Of America (via Cybersource)
  • BBS Netaxept
  • Chase Paymentech Salem and Orbital (Certified)
  • Checkout By Amazon
  • CyberSource
  • eProcesssingNetwork
  • eWay (Australia)
  • eSELECT Plus (US, Moneris)
  • eSELECT Plus (Canada, Moneris)
  • Google Checkout
  • HSBC
  • iDeposit
  • Innovative Merchant Services (QuickBooks QBMS)
  • ITransact
  • JetPay
  • Mercury
  • Moneris eSELECT Plus (US)
  • Moneris eSELECT Plus (Canada)
  • MyECheck
  • NetBilling
  • OGONE Gateway (tier 2)
  • OGONE Gateway (tier 3)
  • Paymentech Salem and Orbital Certified (Now Chase Paymentech)
  • PayFuse
  • PayJunction
  • PayLeap
  • Payment Express
  • PayPal Payments:
  • PayPal (Standard)
  • PayPal Express Checkout
  • PayPal PayFlowPro
  • PayPal Website Payments Pro
  • Pinnacle Payments
  • PlugNPay
  • ProtX (U.K. Stores Only)
  • QuickBooks Merchant Services (Innovative)
  • QuickBooks Batch Mode, Non Real Time (Requires T-HUB Add-On from Atandra)
  • Sage Pay Direct (formerly Protx)
  • Sage Payment Systems
  • SecureNetV4
  • SkipJack
  • Skrill (Moneybookers) PSP
  • Transaction Central Gateway Supported
  • USA ePay (certified)
  • Verisign Payflo PRO (Now PayPal Payflow PRO)
  • WorldPay Business
  • Integrates with your own merchant account
  • CC Avenue (For India)

Pricing and Promotion Management

  • Tax Exclusive / Tax Inclusive Pricing
  • Store specific pricing
  • Period and Volume Discounts:
    • Pricelist Based
    • Special Prices for Business Partners
  • Discount Groups: Define discounts for Business Partners based on:
    • Item Groups
  • Item Manufacturers
  • Special Pricing (Similar to one we have in SAP Business One)
  • Define promotions to allow discounts for a specific quantity and/or combination of goods
  • Promotion based on sale totals
  • Happy hour based promotions
  • Define discounts based on:
    • Item Groups
    • Manufacturers
  • Coupons – by Manufacturers or by Retailer
  • Fixed Price Promotions – Buy X Get Y at Fixed Price
  • Discreet pricing by customer and customer group
  • Configuring Customer Specific Discounts

eCommerce

Dashboard

Login Page

Shipping Options

Flexible Promotion and Discounting

Gift Card and Coupon Integration

Special Offer Promotion

Related Products

Customer Hierarchy

RTL

mCommerce

eCommerce – Dashboard

eCommerce – Product Page

eCommerce – Entity

How Does It Work

iVend eCommerce is the simplest way for a retailer to go online. This is a web based application that simplifies the set up of a web-store and sales of products online. This video explains the features and benefits of integrated eCommerce. Using our simple and intuitive setup, setting up an online shopping portal was never easy. iVend eCommerce is seamlessly integrated into iVend Retail making it the right choice not only for retailers but also for non-retail industries. The application comes with inbuilt integrations to all popular shipping carriers, payment gateways and has built in Search Engine Optimisation features further enhancing online traffic to the portal.

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