Challenges
- Citizens couldn’t access the building permit process online
- Building officials couldn’t access records from the field
- No IT department
Why eGovernment
- Brought the building permit process online
- Building officials can access records from the field with a tablet
- Significantly reduced workload
Benefits
- Combined four departments into a single online system, with each department having its own module
- Records are accessible remotely
- Self-service kiosk for citizens
"
I couldn’t be happier with the software, where it’s going, and what we’ll be able to do with it… It’s completely transformed how we do business.
"
Ray Martin
Building official, Town of Ellington
